RAFIDAH, G.; HENDAYANI, R.; HIDAYAH, R. T. Improving the Quality of Hospital Services Through the Integration of Servqual, Kano, and Two Iterations of Quality Function Deployment (QFD). Asean International Journal of Business, [S. l.], v. 3, n. 2, p. 154–168, 2024. DOI: 10.54099/aijb.v3i2.987. Disponível em: https://journal.adpebi.com/index.php/AIJB/article/view/987. Acesso em: 21 jun. 2025.