Asean International Journal of Business

Internal Control Systems And Cash Flow Management In Commercial Banks In Rwanda

2024-12-29T09:48:01+07:00

The study aimed to explore whether internal control practices, such as the control environment, control activities, and risk assessment, can address cash flow management challenges at the Bank of Kigali branches in Gasabo District. A cross-sectional survey design was utilized to collect data from Bank of Kigali branches in Gasabo District and Descriptive statistics was used to present the characteristics of the bank's internal control systems as well as cash flow management indicators. A correlational research methodology was employed to describe and measure the degree of association between internal control systems and cash flow management practices. The analysis of the correlation between cash flow management practices and control activities reveals a robust and statistically significant positive relationship. The significant positive impact of risk assessment, as indicated by its unstandardized coefficient of 0.597 and standardized coefficient (Beta) of 0.491, underscores the importance of robust risk assessment procedures. Keywords: Internal Control Systems, Cash Flow Management, Commercial Banks, Rwanda

Strategies for Improving Employee Performance Through Strengthening Organizational Culture, Work Discipline, Training Programs and Trust

2025-01-25T13:46:07+07:00

Purpose – This study aims to test the influence of organizational culture, work discipline and training programs on employee performance with trust as a mediator.

Methodology/approach – The population in this study were all civil servants in functional positions at the Ministry of Cooperatives and SMEs of the Republic of Indonesia totaling 253 employees. The sampling technique used proportional random sampling with the Slovin formula with an error margin of 5% with a sample size of 155 respondents. The data analysis method used in this study was Path Analysis.

Findings – There is a significant positive direct influence of Organizational Culture, Work Discipline, Training Programs and Trust on Employee Performance. There is a significant positive direct influence of Organizational Culture, Work Discipline, and Training Programs on Trust. The Trust variable is able to mediate the influence of Organizational Culture, Work Discipline, and Training Programs on Employee Performance.

Novelty/value – This study raises a topic that has been relatively little explored in the context of improving employee performance in the government sector, especially in the Ministry of Cooperatives and SMEs of the Republic of Indonesia, with a focus on Civil Servants in Functional Positions.

The Influence of Self-Efficacy Through Work Motivation on Commitment to the Organization

2025-01-25T13:48:55+07:00

Purpose – The purpose of this study was to find the influence of self-efficacy through motivation on commitment to the organization at Posyantek DKI Jakarta through an analysis of the magnitude of the direct influence of self-efficacy on work motivation, the direct influence of work motivation on commitment to the organization and the indirect influence of self-efficacy through work motivation on commitment to the organization. Methodology/approach – The method used is a quantitative method. The population in this study was 258 and the sample used was 158 Posyantek administrators. While the data analysis method of testing research instruments uses validity tests, reliability tests. Data analysis techniques consist of descriptive analysis of respondent characteristics and SEM PLS analysis. Findings – The results of this study indicate thatself-efficacy variables have a positive effect on motivation variables or it can be said that the higher the self-efficacy, the higher the motivation, conversely the lower the self-efficacy, the lower the motivation, the motivation variables have a positive effect on commitment variables to the organization or it can be said that the higher the motivation, the higher the performance, conversely the lower the motivation, the lower the performance and self-efficacy has a significant effect on commitment to the organization mediated by motivation.

Improving Management Performance Through Strengthening Self-Efficacy and Work Motivation

2025-01-25T13:47:24+07:00

Purpose – The purpose of this study was to find strategies and ways to improve the performance of administrators at Posyantek DKI Jakarta through an analysis of the magnitude of the direct influence of self-efficacy on work motivation, the direct influence of work motivation on administrator performance and the indirect influence of self-efficacy on administrator performance through work motivation as an intervening variable

Methodology/approach – The method used is a quantitative method. The population in this study was 258 and the sample used was 158 Posyantek administrators.

While the data analysis method of testing research instruments uses validity tests, reliability tests. Data analysis techniques consist of descriptive analysis of respondent characteristics and SEM PLS analysis.

Findings – The results of this study indicate thatself-efficacy variables have a positive effect on motivation variables or it can be said that the higher the self-efficacy, the higher the motivation, conversely the lower the self-efficacy, the lower the motivation, the motivation variables have a positive effect on performance variables or it can be said that the higher the motivation, the higher the performance, conversely the lower the motivation, the lower the performance and self-efficacy has a significant effect on performance mediated by motivation.

The health care services quality impact on patient loyalty mediating by patient satisfaction in Jordan

2024-12-29T09:47:03+07:00

Purpose: This study seeks to highlight the significance of patient satisfaction in the connection between patient loyalty and Services Quality.

Design / Methodology: A total of 357 patients from 11 government hospitals in Jordan were asked to complete questionnaires. The collected data was analyzed using Structural Equation Modeling (SEM).

Findings: Findings that providers in government hospital in Jordan are attempting to deliver well improved healthcare services to their customers. Results confirmed health services to build satisfaction and loyalty among patients. Health services quality including the factors such as reliability, assurance and tangibility are positively related with patient loyalty which is mediated through patient satisfaction.

Patient Satisfaction as a Mediator Between Healthcare Staff Performance and Patient Loyalty in Jordan's Public Health Sector

2024-12-29T09:46:04+07:00

Purpose: This study aims to demonstrate the importance of patient satisfaction in the relationship between patient loyalty, staff performance, and the staff performance.

Design / Methodology: A total of 357 patients from Jordanian government hospitals were required to complete the questionnaires in 11 government hospital in Jordan. Structure Equation Modeling (SEM) used to analyze the collected data.

Findings: Findings that providers in government hospital in Jordan are attempting to deliver well improved healthcare services to their customers. Results confirmed that better staff performance to build satisfaction and loyalty among patients. The staff performance (communication and knowledge) are positively related with patient loyalty which is mediated through patient satisfaction.