The Role of Technology Security and Continuous Improvement on M Payment Satisfaction
Keywords:Technology security, continuous improvement, mobile payment.
Purpose – The purpose of this study is to examine the effect of technological security and continuous improvement on consumer satisfaction and trust in mobile payment payments.
Methodology/approach – This researcher used purposive sampling technique by requiring certain criteria. Respondents are those who have used m-payment services in Indonesia. Questionnaires were distributed through online surveys with a total of 250 research respondents. Hypothesis testing was carried out using SEM (Structural Equation Modeling) AMOS 23.
Findings – It was found that, technology security has a positive effect on mobile payment satisfaction, continuous improvement has a positive effect on mobile payment satisfaction, and satisfaction has a positive effect on mobile payment trust.
Novelty/value – As technology security and continuous improvement has been an important factor in mobile payment satisfaction this research is still very rare in Indonesia.
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