The Cashless Society Trend: Examining the Influence of e-wallet Usage among Generation Z
DOI:
https://doi.org/10.54099/ijibmr.v5i1.1343Keywords:
perceived usefulness, perceived convenience, trust, social influence, perceived risk, intention to useAbstract
Digital transformation in the era of industrial revolution 4.0 has brought about new phenomena in people's lifestyles, including the shift towards a cashless society. The implementation of social and physical restriction policies has made consumers shift their shopping activities to e-commerce platforms and use digital payment services (e-wallets) more intensively. based on research, mobile banking users are more from Generation Z than Millennials. Young consumers are usually early adopters of technology and can be more innovative. Sometimes Generation Z is more worried about losing their mobile phones than their wallets because almost all transactions can now be done digitally. By using quantitative research techniques with purposive sampling method, the number of samples was 150 respondents with SEM PLS. The results of this study indicate that perceived usefulness, and perceived risk have a positive and significant effect on interest in using e-wallets in Generation Z. Meanwhile, perceived convenience, trust and social influence have no significant effect on interest in using e-wallets among Generation Z.
References
Akuntansi, J., Penggunaan, P. K., Dan, M., Terhadap, K., Menggunakan, M., & Pada, E. Q. (2024). Jurnal Akuntansi, Manajemen, dan Bisnis.
Al-Dmour, A., Al-Dmour, H., Brghuthi, R., & Al-Dmour, R.(2021). Factors Influencing Consumer Intentions to Adopt ewallet Systems: Empirical Study. International Journal of Customer Relationship Marketing and Management 12(2), 80-99. DOI: 10.4018/IJCRMM.2021040105
Alduais, F., & Al-Smadi, M. O. (2022). Intention to Use E-Payments from the Perspective of the Unified Theory of Acceptance and Use of Technology (UTAUT): Evidence from Yemen. Economies, 10(10). https://doi.org/10.3390/economies10100259
Alkhowaiter, W. A. (2020). Digital payment and banking adoption research in Gulf countries: A systematic literature review. International Journal of Information Management, 53(March), 102102. https://doi.org/10.1016/j.ijinfomgt.2020.102102
Anh Tho To & Thi Hong Minh Trinh | (2021) Understanding behavioral intention to use mobile wallets in vietnam: Extending the tam model with trust and enjoyment, Cogent Business & Management, 8:1, 1891661, : https://doi.org/10.1080/23311975.2021.1891661
Ansori, A. D., & Nugroho, S. S. (2024). The Role of Trust on the Continuance Usage Intention of Indonesian Mobile Payment Application. Gadjah Mada International Journal of Business, 26(2), 231–257. https://doi.org/10.22146/gamaijb.70452
Balakrishnan, V., & Lay Gan, C. (2023). Going Cashless? Elucidating Predictors for Mobile Payment Users’ Readiness and Intention to Adopt. SAGE Open, 13(4), 1–17. https://doi.org/10.1177/21582440231215111
Briones de Araluze, G., & Cassinello Plaza, N. (2023). The Relevance of Initial Trust and Social Influence in the Intention to Use Open Banking-Based Services: An Empirical Study. SAGE Open, 13(3), 1–21. https://doi.org/10.1177/21582440231187607
Candy, C., Shellyna, S., Justyanita, J., & Kristiani, K. (2022). E-wallet Adoption: Technology Acceptance Model and COVID-19. Jurnal Inovasi Ekonomi, 7(01), 91–100. https://doi.org/10.22219/jiko.v7i01.20385
Daragmeh, A., Lentner, C., & Sági, J. (2021). FinTech payments in the era of COVID-19: Factors influencing behavioral intentions of “Generation X” in Hungary to use mobile payment. Journal of Behavioral and Experimental Finance, 32, 100574. https://doi.org/10.1016/j.jbef.2021.100574
Davis, F. D. (2013). Information Technology Introduction. 13(3), 319–340.
Ernawati, N., & Noersanti, L. (2020). Pengaruh Persepsi Manfaat, Kemudahan Penggunaan dan Kepercayaan terhadap Minat Penggunaan pada Aplikasi OVO. Jurnal Manajemen STEI, 03(02), 27–37
Francis, T. and H F.. (2018). ‘True Gen’: Generation Z and its implications for companies. McKinsey & Company.
Gultom, J. R., Setyawan, I., & Laksono, R. (2023). Peran kepercayaan dalam memediasi efek persepsi kemudahan dan persepsi nilai digital pada niat penggunaan kontinu e-payment. Mediastima, 29(1), 54–70.
Hair, J. F., Hult, G. T., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) - Joseph F. Hair, Jr., G. Tomas M. Hult, Christian Ringle, Marko Sarstedt. In Sage.
Hair, J. F., Sarstedt, M., & Ringle, C. M. (2019). Rethinking some of the rethinking of partial least squares. European Journal of Marketing, 53(4), 566–584. https://doi.org/10.1108/EJM-10-2018-0665
Hamzah Muchtar, E., Trianto, B., Maulana, I., Alim, M. N., Marasabessy, R. H., Hidayat, W., Junaedi, E., & Masrizal. (2024). Quick response code Indonesia standard (QRIS) E-payment adoption: customers perspective. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2316044
Hansen, J. M., Saridakis, G., & Benson, V. (2018). Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers’ use of social media for transactions. Computers in Human Behavior, 80, 197–206. https://doi.org/10.1016/j.chb.2017.11.010
Hasan, A., & Gupta, S., K. (2020). Exploring Tourists’ Behavioural Intentions Towards Use of Select Mobile Wallets for Digital Payments, 24(2), 177–194. https://doi: 10.1177/0971890720959519
Hu, Z., Ding, S., Li, S., Chen, L., & Yang, S. (2019). Adoption intention of fintech services for bank users: An empirical examination with an extended technology acceptance model. Symmetry, 11(3), 1–16. https://doi.org/10.3390/sym11030340
Jefferson, T. C. E. (2023). Personal Innovativeness, Perceived Usefulness, Perceived Ease of Use, and Trust As Determinants of Mobile Payment Utilization. Review of Management and Entrepreneurship, 07, 2.
Jumawan, J., Susanto, E., Sefita, A., Maharani, P. A., Maharani, S., Febianti, V., Naufaly, M. S., & Riyanto, R. (2024). Implementasi Pemanfaatan Digital Payment (E-Wallet) Pada Kalangan Generasi Z. SENTRI: Jurnal Riset Ilmiah, 3(6), 2932–2938. https://doi.org/10.55681/sentri.v3i6.2973
Kassim, N. M., & Ramayah, T. (2015). Perceived Risk Factors Influence on Intention to Continue Using Internet Banking among Malaysians. Global Business Review, 16(3), 393–414. https://doi.org/10.1177/0972150915569928
Kazemi, H., Miller, D., Mohan, A., Griffith, Z., Jin, Y., Kwiatkowski, J., Tran, L., & Crawford, M. (2015). 350mW G-band medium power amplifier fabricated through a new method of 3D-copper additive manufacturing. 2015 IEEE MTT-S International Microwave Symposium, IMS 2015, 36(1), 157–178. https://doi.org/10.1109/MWSYM.2015.7167037
Khoir, M. M., & Soebiantoro, U. (2022). Pengaruh Persepsi Kemudahan Penggunaan dan Promosi terhadap Minat Penggunaan E-Wallet Link Aja di Kota Surabaya. J-MAS (Jurnal Manajemen Dan Sains), 7(2), 752. https://doi.org/10.33087/jmas.v7i2.619
Kumala, D. C., Pranata, J. W., & Thio, S. (2020). Pengaruh Perceived Usefulness, Perceived Ease of Use, Trust, Dan Security Terhadap Minat Penggunaan Gopay Pada Generasi X Di Surabaya. Jurnal Manajemen Perhotelan, 6(1), 19–29. https://doi.org/10.9744/jmp.6.1.19-29
Laloan, W., Wenas, R., & Loindong, S. (2023). Pengaruh Kemudahan Penggunaan, Persepsi Manfaat, dan Risiko Terhadap Minat pengguna E-Payment QRIS pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Sam Ratulangi Manado. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 11(02), 375–386. https://doi.org/10.35794/emba.v11i02.48312
Lopez-Nicolas, C., & Molina-Castillo, F. J. (2008). Customer Knowledge Management and E-commerce: The role of customer perceived risk. International Journal of Information Management, 28(2), 102–113. https://doi.org/10.1016/j.ijinfomgt.2007.09.001
Lu, H. P., Hsu, C. L., & Hsu, H. Y. (2005). An empirical study of the effect of perceived risk upon intention to use online applications. Information Management and Computer Security, 13(2), 106–120. https://doi.org/10.1108/09685220510589299
Mer, A., & Virdi, A. S. (2023). Modeling Millennials’ Adoption Intentions of E-banking: Extending UTAUT with Perceived Risk and Trust. FIIB Business Review, 12(4), 425-438. https://remote-lib.ui.ac.id:2075/10.1177/23197145211052614
Nabila, N., & Wikantari, M. A. (2024). Analisis Pengaruh Perceived Usefulness, Social Influence, dan Facilitating Conditions terhadap Behavioral Intention Pengguna Contactless Card. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 7(3), 2911–2917. https://doi.org/10.54371/jiip.v7i3.4040
Najdawi, A., Chabani, Z., & Said, R. (2021). Factors Impacting Digital Payment Adoption: An Empirical Evidence from Smart City of Dubai. Advances in Science, Technology and Engineering Systems Journal, 6(1), 1208–1214. https://doi.org/10.25046/aj0601137
Nawawi, P. H., Kasuma, J., Kanyan, A., Brodie, B., Roney, P. S., & Gregory, M. L. (2023). Intention to Use E-Commerce Payment: Empirical Evidence Among Consumers in Sarawak. Proceedings of the 3rd International Conference on Management and Communication (ICMC 2023), 1-2 March, 2023, Kuala Terengganu, Malaysia, 132, 634–643. https://doi.org/10.15405/epsbs.2023.11.02.50
Nicolas, C.L. and Castillo, F.J.M. “Customer knowledge management and e-commerce: The role of customer perceived risk,” International Journal of Information Management (28:3), 2008, pp: 102-113
Novira, D., Utomo, H. S., & Mulyanto, I. H. (2024). Influence of Perceived Ease of Use and Perceived Usefulness towards Continuance Intention with Customer Satisfaction as Intervening Variable: a study of Startup Companies Using e-Wallet. Journal of Business Management and Economic Development, 2(02), 602–614. https://doi.org/10.59653/jbmed.v2i02.669
Nurhayani, Tugi Prihatma, G., & Syaqillah, A. (2023). Pengaruh Kemudahan Penggunaan Dan Persepsi Risiko Terhadap Minat Penggunaan Aplikasi Pinjaman Online Pada Mahasiswa Fakultas Ekonomi Dan Bisnis Universitas Serang Raya. Jurnal Manajemen Perusahaan: JUMPA, 1(2), 61–70. https://doi.org/10.30656/jumpa.v1i2.6116
Nurqamarani, A. S., Fadilla, S., & Juliana, A. (2024). Revolutionizing Payment Systems: The Integration of TRAM and Trust in QRIS Adoption for Micro, Small, and Medium Enterprises in Indonesia. Journal of Information Systems Engineering and Business Intelligence, 10(3), 314–327. https://doi.org/10.20473/jisebi.10.3.314-327
Octaviani, L.S., Pranatasari F.D.& Maridjo, H.H.(2024). PEngaruh Kemudahan Penggunaan manfaat dan Kepercayaan Terhadap Minat Menggunakan e-wallet QRIS Pada Generasi Z. PARSIMONIA VOL 11. NO. 2 AGUSTUS 2024 : 98-107. ISSN 2355-5483. E-ISSN:2754-3545.
Oentoro, Wanny (2020). Mobile payment adoption process: a serial of multiple mediation and moderation analysis. The Bottom Line Vol. 34 No. 3/4, 2021 pp. 225-244. DOI 10.1108/BL-09-2020-0059
Penney, E. K., Agyei, J., Boadi, E. K., Abrokwah, E., & Ofori-Boafo, R. (2021). Understanding Factors That Influence Consumer Intention to Use Mobile Money Services: An Application of UTAUT2 With Perceived Risk and Trust. SAGE Open, 11(3). https://doi.org/10.1177/21582440211023188
Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004). Consumer acceptance of online banking: An extension of the technology acceptance model. Internet Research, 14(3), 224–235. https://doi.org/10.1108/10662240410542652
Saha, T., Dey, T., & Hoque, M. R. (2022). Initial Trust and Usage Intention: A Study on Mobile Payment Adoption in Bangladesh. Global Business Review. https://doi.org/10.1177/09721509221120805
Schermelleh-Engel, K., Moosbrugger, H., & Müller, H. (2003). Evaluating the fit of structural equation models: Tests of significance and descriptive goodness-of-fit measures. MPR-Online, 8(May), 23–74.
Sembiring, C. M. B., & Raja, P. L. (2024). Pengaruh Persepsi Kemudahan Penggunaan Dan Kemanfaatan Terhadap Minat Penggunaan Aplikasi Dana Di Kota Kabanjahe. Nusantara Journal of Multidisciplinary Science, 1(6), 351–361. https://jurnal.intekom.id/index.php/njms
Shankar, A., & Datta, B. (2018). Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective. Global Business Review, 19(3_suppl), S72–S89. https://doi.org/10.1177/0972150918757870
Silvia Astri Pringgadini & Robertus Basiya. (2022). Pengaruh Kepercayaan, Perceived Security, Dan Risiko Terhadap Minat Penggunaan E-Payment Pospay (Studi Kasus Pengguna Pospay Kantor Pos Pati). SEIKO: Journal of Management & Business, 5(1), 574–584. https://doi.org/10.37531/sejaman.v5i1.1774
Singgih, K. J., & Maria, Y. (2022). Pengaruh Technology Acceptance Model Terhadap Minat Penggunaan E-Payment Sebagai Alat Pembayaran Pada Dapur Nusantara. Performa, 6(6). https://doi.org/10.37715/jp.v6i6.2026
Sleiman, K. A. A., Jin, W., Juanli, L., Lei, H. Z., Cheng, J., Ouyang, Y., & Rong, W. (2022). The Factors of Continuance Intention to Use Mobile Payments in Sudan. SAGE Open, 12(3). https://doi.org/10.1177/21582440221114333
Sugiyono. (2020). Metodologi Penelitian Kuantitatif, Kualitatif dan R & D.
Suhendry, W. (2022). Minat Penggunaan E-Wallet DANA di Kota Pontianak. Jurnal Ekonomi Manajemen, 7(1), 46–56. https://doi.org/10.37058/jem.v7i1.2586
Sultan, R. R., Haryanti, T., & Kurniawati, L. (2019). Analisis Technology Acceptance Model Generasi Millenial Jakarta Terhadap Penggunaan E-Money. Jurnal Pilar Nusa Mandiri, 15(1), 133–140. https://doi.org/10.33480/pilar.v15i1.405
Sumerta, I. K., Widyagoca, I. G. P. A., Adiandari, A. M., & Herlambang, P. G. D. (2019). Analysis of technology acceptance model (TAM) to use E-money in Bali Province. International Journal of Advanced Trends in Computer Science and Engineering, 8(1. 5 Special Issue), 206–211. https://doi.org/10.30534/ijatcse/2019/3881.52019
Tan, E., Munandar, A., & Parulian, P. (2023). Faktor pendorong niat penggunaan e-payment berkelanjutan pada generasi Z dan milenial. Jurnal Pengembangan …, 5(3), 141–154. http://ejurnal.stieipwija.ac.id/index.php/jpw/article/view/906
Ulansari, L. P. E., & Yudantara, I. G. A. P. (2021). Pengaruh Persepsi Manfaat, Persepsi Kemudahan, Persepsi Kepercayaan, dan Norma Subjektif terhadap Minat Menggunakan Sistem Informasi Pembayaran Elektronik (E-Payment). Jurnal Ilmiah Akuntansi Dan Humanika, 11(2), 312–321.
Upadhyay, N., Upadhyay, S., Abed, S. S., & Dwivedia, Y. K. (2022). Consumer adoption of mobile payment services during COVID-19 : Extending meta-UTAUT with perceived severity and self-efficacy Nitin Upadhyay [ Corresponding author ] Chairperson Integrated Program in Management IT Systems and Analytics Indian Institute of. International Journal of Bank Marketing., 1–47.
Uula, M. M., & Avedta, S. (2023). Technology Acceptance Model (TAM) on Banking: A Review. Islamic Marketing Review, 2(1), 1–15. http://journals.smartinsight.id/index.php/IMR
Vania Aureli Nurizky, & Tirton Nefianto. (2023). Pengaruh Social Influence Perceived Usefulness Terhadap Interest In Using Aplikasi Mobile Wallet Flip Melalui Mediasi Attitude Towards. GEMILANG: Jurnal Manajemen Dan Akuntansi, 3(4), 297–316. https://doi.org/10.56910/gemilang.v3i4.882
Venkatesh, V., & Davis, F. D. (2000). Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
Yang, M., Al Mamun, A., Mohiuddin, M., Nawi, N. C., & Zainol, N. R. (2021). Cashless transactions: A study on intention and adoption of e-wallets. Sustainability (Switzerland), 13(2), 1–18. https://doi.org/10.3390/su13020831
Zhao, H., Khaliq, N., Li, C., Rehman, F. U., & Popp, J. (2024). Exploring trust determinants influencing the intention to use fintech via SEM approach: Evidence from Pakistan. Heliyon, 10(8). https://doi.org/10.1016/j.heliyon.2024.e29716
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Siti Sopiyah, Sriyono Sriyono
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
This work is licensed under a 