Doniartha IML, Indiani NLP, Setini M, Putra IBU. Enhancing Customer Satisfaction Through Upselling and Cross-Selling: The Mediating Role of Brand Image in Automotive After-Sales Services. IJIBMR [Internet]. 2026 May 15 [cited 2026 May 17];6(1):89-103. Available from: https://journal.adpebi.com/index.php/IJBMR/article/view/1802