HERWINA, Y. The Effect of Service Quality on Customer Satisfaction at At the National Bank in Indonesia. International Journal of Entrepreneurship and Business  Management , [S. l.], v. 1, n. 2, p. 184–192, 2022. DOI: 10.54099/ijebm.v1i2.354. Disponível em: https://journal.adpebi.com/index.php/IJEBM/article/view/354. Acesso em: 6 jul. 2025.