Damayanti, Made Dwika Dinda, Ni Made Wahyuni, and Made Setini. “Customer Satisfaction As a Mediator Between Service Quality, CRM, and Customer Loyalty ”. Husnayain Business Review 6, no. 1 (March 22, 2026): 30–45. Accessed March 25, 2026. https://journal.adpebi.com/index.php/hbr/article/view/1762.