Perceived Organizational Support and Organizational Citizenship Behavior in Selected Institutions of Learning in Kabale, Uganda

Abstract

Aim: This study examines the relationship between fair treatment, career development, rewards and recognition, and Organizational Citizenship Behavior (OCB) among employees of higher education institutions in Kabale District, Uganda.
Method: A quantitative approach with a descriptive cross-sectional survey design was employed. Data were collected from 235 respondents selected from a population of 269 individuals and analyzed to examine the relationships between the study variables.
Result: The findings indicate that fair treatment and career development are positively associated with OCB. Furthermore, rewards and recognition demonstrate a strong positive and statistically significant relationship with OCB (r = 0.729, p < 0.01). These findings highlight the importance of organizational practices in encouraging employees' voluntary contributions and commitment beyond their formal job responsibilities.,
Novelty: This study provides empirical evidence on the role of organizational support practices in fostering OCB within higher education institutions in Kabale District. It highlights the importance of integrating fairness, career development opportunities, and effective reward and recognition systems into human resource management strategies to strengthen employee engagement and organizational effectiveness.