The Effect Of Organizational Conflict On Organizational Commitment Through Job Satisfaction Among Managers of Village Economic Institutions
DOI:
https://doi.org/10.54099/ijebm.v5i1.1846Keywords:
: Organizational Conflict, Job Satisfaction, Organizational Commitment, Village Economic InstitutionsAbstract
This study aimed to analyze the effect of organizational conflict on organizational commitment through job satisfaction among managers of Village Economic Institutions in Rokan Hulu Regency. This research employed a quantitative approach with an explanatory research design. The population consisted of managers of Village-Owned Enterprises (BUMDes), village cooperatives, and other village economic institutions. A sample of 180 respondents was selected using purposive sampling. Data were collected using a five-point Likert scale questionnaire and analyzed using JASP software through linear regression analysis and the Sobel test for mediation. Classical assumption tests included normality (Shapiro-Wilk), heteroscedasticity (Glejser), and multicollinearity (VIF). The results showed that organizational conflict had a negative and significant effect on job satisfaction (B = -0.631; p < 0.001). Organizational conflict also had a negative and significant effect on organizational commitment (B = -0.436; p < 0.001). Furthermore, job satisfaction had a positive and significant effect on organizational commitment (B = 0.709; p < 0.001). The mediation analysis using the Sobel test indicated that job satisfaction significantly mediated the relationship between organizational conflict and organizational commitment (Sobel z = 8.921; p < 0.001). This study confirmed that effective conflict management and efforts to enhance job satisfaction were important strategies for strengthening organizational commitment and improving the sustainability of village economic institutions. The findings contributed to Social Exchange Theory in the context of village economic institutions in Indonesia.
References
Abdullah, M., Hassan, R., & Rahman, A. (2023). Organizational conflict and organizational commitment: The mediating role of job satisfaction. International Journal of Organizational Analysis, 31(4), 1123-1140. https://doi.org/10.1108/IJOA-2023-0145
Ahmad, N., Ismail, N., & Yusuf, M. (2024). The impact of organizational conflict on employee job satisfaction in community-based organizations. Journal of Human Resource Management, 12(2), 85-99. https://doi.org/10.1080/JHRM.2024.10245
Alhempi, R. R., Anuar, S., Lastriani, E., Akkapin, S., & Doradjat, T. A. (2025). Manajemen kinerja pada era 4.0. Ruang Karya.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
Blau, P. M. (1964). Exchange and power in social life. John Wiley & Sons.
Chen, Y., Wang, H., & Liu, J. (2023). Job satisfaction and organizational commitment in community organizations: Evidence from developing countries. Sustainability, 15(18), 13452. https://doi.org/10.3390/su151813452
Damayanti, M. D. D., Wahyuni, N. M., & Setini, M. (2026). Customer Satisfaction as a Mediator Between Service Quality, CRM, and Customer Loyalty. Husnayain Business Review, 6(1), 30–45. https://doi.org/10.54099/hbr.v6i1.1762
Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage Learning.
Hassan, A., Rahman, M., & Karim, S. (2024). Organizational conflict and employee commitment: Evidence from public sector organizations. International Journal of Public Administration, 47(6), 401-415. https://doi.org/10.1080/01900692.2024.112334
Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597-606. https://doi.org/10.1086/222355
Iskamto, D., Santosa, B., Juhariyah, L., & Ghazali, P. L. (2024). Incentives and Their Impact on Employee Satisfaction. International Journal of Entrepreneurship and Business Management, 3(2), Article 2. https://doi.org/10.54099/ijebm.v3i2.1180
Iskamto, D., Saputra, J., Santosa, B., Jenita, Irjayanti, M., & Rahmadewi, I. (2025). The Influence of Artificial Intelligence Technology on Repurchase Intention: Mediator Role of Consumer Satisfaction Experience. PaperASIA, 41(5b), 482–496. https://doi.org/10.59953/paperasia.v41i5b.180
Iskamto, D., Srimulatsih, M., & Ansori, P. B. (2021). Analysis of Relationship between Leadership and Employee Performance at Manufactur Company in Indoenesia. Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management, 8.
Lestari, D., & Transistari, R. (2020). Konflik peran terhadap komitmen organisasi melalui kepuasan kerja sebagai variabel intervening. Cakrawangsa Bisnis, 1(2), 163-182. https://doi.org/10.35917/cb.v1i2.185
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Rand McNally.
Meyer, J. P., & Allen, N. J. (2024). Commitment in the workplace: Theory, research, and application (Updated ed.). Routledge.
Nasrudin, I., Limakrisna, N., & Bahtiar, U. (2025). Online Purchase Intention Development Model For Indonesian Millennial Generation. International Journal of Applied Management and Business, 3(1), Article 1. https://doi.org/10.54099/ijamb.v3i1.1284
Nguyen, T. H., Tran, P. V., & Le, D. T. (2024). Conflict management, job satisfaction, and organizational outcomes in cooperative organizations. Journal of Management Development, 43(3), 245-260. https://doi.org/10.1108/JMD-2024-0187
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory (3rd ed.). McGraw-Hill.
Owenvbiugie, R. O. (2022). Relevant Soft Skils Required By Business Education Students For Enhancing Employability. International Journal of Management and Digital Business, 1(1), Article 1. https://doi.org/10.54099/ijmdb.v1i1.343
Pratiwi, I. A., & Narlan, E. (2021). The influence of work conflict and organizational commitment on job satisfaction. Almana: Jurnal Manajemen dan Bisnis, 5(3), 401-407. https://doi.org/10.36555/almana.v5i3.1712
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879-891. https://doi.org/10.3758/BRM.40.3.879
Rahman, M., Abdullah, N., & Karim, A. (2024). Job satisfaction as a predictor of organizational commitment: Empirical evidence from local economic institutions. International Journal of Productivity and Performance Management, 73(4), 1185-1202. https://doi.org/10.1108/IJPPM-2024-0154
Riana, D., Putri, N., & Sari, W. (2024). Organizational conflict and employee satisfaction in rural economic organizations. Journal of Rural Development Management, 8(1), 34-48.
Robbins, S. P., & Judge, T. A. (2024). Organizational behavior (20th ed.). Pearson Education.
Sarman, R., Kosim, N., & Sari, R. K. (2023). Organizational commitment mediating work-family conflict and job satisfaction in nursing performance. Trikonomika, 22(2), 95-102. https://doi.org/10.23969/trikonomika.v22i2.8064
Sharma, P., Gupta, R., & Singh, A. (2024). Employee satisfaction and organizational loyalty: A study of organizational commitment. Management Research Review, 47(2), 268-286. https://doi.org/10.1108/MRR-2024-0123
Spector, P. E. (2024). Job satisfaction: Application, assessment, causes and consequences (Updated ed.). Sage Publications.
Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Vickovic, S. G., & Morrow, W. J. (2020). Examining the influence of work-family conflict on job stress, job satisfaction, and organizational commitment among correctional officers. Criminal Justice and Behavior, 47(1), 5-23. https://doi.org/10.1177/0093854819863099
Xu, X., Zhao, P., Hayes, R., Le, N., & Dormann, C. (2023). Revisit the causal inference between organizational commitment and job satisfaction: A meta-analysis disentangling its sources of inconsistencies. Journal of Applied Psychology, 108(7), 1244-1261. https://doi.org/10.1037/apl0001073
Yanti, P., Purnom, S., Yulina, Y. E., & Adriani, E. (2024). Does interpersonal communication mediate Patient satisfaction? International Journal of Islamic Business and Management Review, 4(2), Article 2. https://doi.org/10.54099/ijibmr.v4i2.1188
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Saiful Anuar, Teuku Reza Kurniawan, Herman Herman, Jenita Jenita
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
