The Effect of Leader Member Exchange, Organizational Citizenship Behavior, and Job Crafting on in Role Performance Mediated by Employee Engagement
DOI:
https://doi.org/10.54099/ijamb.v2i1.780Keywords:
Leader Member Exchange, , Organizational Citizenship Behavior, , Job Crafting, Employee EngagementAbstract
ABSTRACT
Purpose – This study aims to analyze the factors that influence performance based on the influence of Leader Member Exchange, Organizational Citizenship Behavior, Job Crafting, Employee Engagement on In Role Performance at KPP Pratama Bantaeng.
Methodology/approach – The number of samples in this study consisted of 108 which were proportionally distributed to all work units in KPP Pratama Bantaeng. This research uses quantitative analysis through Structual Equation Modeling Partial least Square (SEM-PLS) which aims to analyze the relationship between variables.
Findings – The results showed that Leader Member Exchange and Employee Engagement have an influence on In Role Performance. On the other hand, Organizational Citizenship Behavior and Job Crafting on In Role Performance. Furthermore, Employee Engagement plays a role in mediating the influence between Leader Member Exchange, Organizational Citizenship Behavior and Job Crafting on In Role Performance.
ng.
References
Atatsi, E. A., Stoffers, J., & Kil, A. (2019). Factors affecting employee performance: a systematic literature review. In Journal of Advances in Management Research (Vol. 16, Issue 3, pp. 329–351). Emerald Group Holdings Ltd. https://doi.org/10.1108/JAMR-06-2018-0052
Bakker, A. B., Tims, M., & Derks, D. (2012). Proactive personality and job performance: The role of job crafting and work engagement. Human Relations, 65(10), 1359–1378. https://doi.org/10.1177/0018726712453471
Chaurasia, S., & Shukla, A. (2013). The influence of leader-member exchange relations on employee engagement and work role performance. International Journal of Organization Theory and Behavior, 16(4), 465–493. https://doi.org/10.1108/IJOTB-16-04-2013-B002
Chen, X., Wei, S., Davison, R. M., & Rice, R. E. (2020). How do enterprise social media affordances affect social network ties and job performance? Information Technology and People, 33(1), 361–388. https://doi.org/10.1108/ITP-11-2017-0408
Dasgupta, M., & Kumar Dey, A. (2021). Mediating role of job crafting in the relationship between organisational culture and employee engagement. In Int. J. Indian Culture and Business Management (Vol. 22, Issue 1).
Dong, L. N. T., & Phuong, N. N. D. (2018). Organizational justice, job satisfaction and organizational citizenship behavior in higher education institutions: A research proposition in Vietnam. Journal of Asian Finance, Economics and Business, 5(3), 113–119. https://doi.org/10.13106/jafeb.2018.vol5.no3.113
Ertürk, A., Van den Broeck, H., & Verbrigghe, J. (2018). Self-other agreement on transformational leadership and subordinates’ assessment of supervisor’s performance: Mediating role of leader-member exchange. Leadership and Organization Development Journal, 39(2), 291–308. https://doi.org/10.1108/LODJ-02-2016-0048
Gupta, N., & Sharma, V. (2018). Relationship between leader member exchange (LMX), high-involvement HRP and employee resilience on extra-role performance: Mediating role of employee engagement. Journal of Indian Business Research, 10(2), 126–150. https://doi.org/10.1108/JIBR-09-2017-0147
Hermawan, Thamrin, H. M., & Susilo, P. (2020). Organizational Citizenship Behavior and Performance: The Role of Employee Engagement. Journal of Asian Finance, Economics and Business, 7(12), 1089–1097. https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.1089
Iskamto, D. (2022). Analysis of The Impact of Competence on Performance: An Investigative In Educational Institutions. Asean International Journal of Business, 1(1), 68–76. https://doi.org/10.54099/aijb.v1i1.74
Iskamto, D. (2023). Organizational Culture and Its Impact on Employee Performance. International Journal of Management and Digital Business, 2(1), Article 1. https://doi.org/10.54099/ijmdb.v2i1.584
Ismail, H. N., Iqbal, A., & Nasr, L. (2019). Employee engagement and job performance in Lebanon: the mediating role of creativity. International Journal of Productivity and Performance Management, 68(3), 506–523. https://doi.org/10.1108/IJPPM-02-2018-0052
Kim, E. J., & Park, S. (2019). The role of transformational leadership in citizenship behavior: Organizational learning and interpersonal trust as mediators. International Journal of Manpower, 40(7), 1347–1360. https://doi.org/10.1108/IJM-12-2018-0413
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., De Vet Henrica, C. W., & Van Der Beek, A. J. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of Occupational and Environmental Medicine, 53(8), 856–866. https://doi.org/10.1097/JOM.0b013e318226a763
Laksmi, A. C., & Piniji, L. S. (2022). Pottery MSMEs in Kasongan, Bantul, and Behavioral Intention to Use E-Wallet. Adpebi International Journal of Multidisciplinary Sciences, 1(1), Article 1. https://doi.org/10.54099/aijms.v1i1.283
Mercy Kananu, K., Ambrose, K., & Joel, T. (2020). The Effect of Employee Engagement on the Relationship Between Leader-Member Exchange and Innovative Work Behaviour in Kenya. Journal of Business and Economic Development, 5(3), 113. https://doi.org/10.11648/j.jbed.20200503.11
Murangi, A., & Bailey, L. (2022). Employee engagement of special needs teachers in Windhoek, Namibia: The moderating role of job crafting. SA Journal of Industrial Psychology, 48. https://doi.org/10.4102/sajip.v48i0.1964
Nandedkar, A., & Brown, R. S. (2018). Transformational leadership and positive work outcomes: A framework exploring the role of LMX and distributive justice. International Journal of Organization Theory and Behavior, 21(4), 315–327. https://doi.org/10.1108/IJOTB-09-2018-0105
Nurokhim. (2022). Pengaruh LMX dan Motivasi Kerja terhadap.
Obedgiu, V., Nkurunziza, G., Simiyu, G., & Lubogoyi, B. (2020). An investigation of key predictors of organizational citizenship behavior of civil servants: Empirical evidence from Uganda. International Journal of Organization Theory and Behavior, 23(2), 101–119. https://doi.org/10.1108/IJOTB-03-2019-0041
Patnaik, A., & Dubey, R. (2019). Impact of Leadership on Employee Engagement and Intent to Stay. In International Journal on Leadership (Vol. 7, Issue 2). http://publishingindia.com/ijl/
Purwanto, A., Purba, J. T., Bernarto, I., & Sijabat, R. (2021). Peran Organizational Citizenship Behavior (OCB), Transformational and Digital Leadership Terhadap Kinerja Melalui Mediasi Komitmen Organisasi Pada Family Business. Jurnal Ilmiah Manajemen Sumber Daya Manusia, 4(3). https://ssrn.com/abstract=3987573
Rabiul, M. K., Mohamed, A. E., Patwary, A. K., Yean, T. F., & Osman, S. Z. (2021). Linking human resources practices to employee engagement in the hospitality industry: the mediating influences of psychological safety, availability and meaningfulness. European Journal of Management and Business Economics. https://doi.org/10.1108/EJMBE-12-2020-0347
Rai, A., Ghosh, P., Chauhan, R., & Singh, R. (2018). Improving in-role and extra-role performances with rewards and recognition: Does engagement mediate the process? Management Research Review, 41(8), 902–919. https://doi.org/10.1108/MRR-12-2016-0280
Salehzadeh, R. (2019). Leader–member exchange in public organizations: a qualitative study. International Journal of Public Leadership, 16(1), 59–87. https://doi.org/10.1108/ijpl-08-2019-0054
Setyawati, S. M., & Nugrohoseno, D. (2019). Praktik SDM, Job Crafting dan Work Engagement Terhadap Kinerja Karyawan. In Jurnal Ilmu Manajemen (Vol. 7).
Sidabalok, S., Rosyetti, R., Zamaya, Y., & Misdawita, M. (2023). Theory of Planned Behavior in AnalyzingThe decision of Muslim consumers to become members of 212 Mart Pekanbaru City. ADPEBI International Journal of Business and Social Science, 3(1), Article 1. https://doi.org/10.54099/aijbs.v3i1.558
Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
Syarif, A., & Putri, A. (2022). The Influence of Financial Attitude, Financial Knowledge, and Personal Income on Personal Financial Management Behavior. Adpebi International Journal of Multidisciplinary Sciences, 1(1), Article 1. https://doi.org/10.54099/aijms.v1i1.226
Syihhabudin, S., Hariri AP, A., Saputra, J., Iskamto, D., & Juariyah, L. (2023). Moderating effect of self efficacy and workload to work environment: Work engagement relationship of hotel employees in Malang City. Revista Iberoamericana de Psicología Del Ejercicio y El Deporte, 18(1), 1–5.
Teng, C. C., Lu, A. C. C., Huang, Z. Y., & Fang, C. H. (2020). Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB): A study of three star hotels in Taiwan. International Journal of Contemporary Hospitality Management, 32(1), 212–229. https://doi.org/10.1108/IJCHM-07-2018-0563
Thrasher, G., Dickson, M., Biermeier-Hanson, B., & Najor-Durack, A. (2020). Social identity theory and leader–member exchange: individual, dyadic and situational factors affecting the relationship between leader–member exchange and job performance. Organization Management Journal, 17(3), 133–152. https://doi.org/10.1108/OMJ-04-2019-0719
Tims, M., Twemlow, M., & Fong, C. Y. M. (2022). A state-of-the-art overview of job-crafting research: current trends and future research directions. Career Development International, 27(1), 54–78. https://doi.org/10.1108/CDI-08-2021-0216
Uddin, M. A., Mahmood, M., & Fan, L. (2019). Why individual employee engagement matters for team performance?: Mediating effects of employee commitment and organizational citizenship behaviour. Team Performance Management, 25(1–2), 47–68. https://doi.org/10.1108/TPM-12-2017-0078
Vermooten, N., Boonzaier, B., & Kidd, M. (2019). Job crafting, proactive personality and meaningful work: Implications for employee engagement and turnover intention. SA Journal of Industrial Psychology, 45. https://doi.org/10.4102/sajip.v45i0.1567
Wrzesniewski, A., & Jane, E. (2001). Chapter 1 Introduction To Job. 1–25.
Zhang, C., & Liu, L. (2021). The effect of job crafting to job performance. Knowledge Management Research and Practice, 19(2), 253–262. https://doi.org/10.1080/14778238.2020.1762517
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 International Journal of Applied Management and Business
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
