Role of WOM, Green Marketing, Environmental Knowledge on Purchase Intention : Mediated Role of Attitude
DOI:
https://doi.org/10.54099/ijibr.v4i1.1179Keywords:
Word Of Mouth, Green Marketing, Environmental Knowledge, AttitudeAbstract
Purpose – This research focuses on the phenomenon of environmental sustainability, especially in the context of air pollution due to motor vehicle emissions in DKI Jakarta. This study aims to analyse the effect of word of mouth, green marketing, environmental knowledge on purchase intention mediated by attitudes in electric GrabBike customers. Methodology/approach – The research design used is quantitative descriptive research using the total population of 168 respondents. Data analysis using the Smart PLS 4.0 application which consists of testing the inner model and outer model. Findings – It The results found that Green Marketing has a positive and significant impact on Attitudes and Purchasing Intentions. The results found that Environmental Knowledge has a positive and significant impact on Attitudes and Purchasing Intentions. The results of the study found that Attitude has a positive and significant impact on Purchasing Intention.
References
Aileen, E., Gaberamos, O., Bernarto, I., & Pasaribu, H. (2021). Enrichment: Journal of Management is Licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0) Enrichment: Journal of Management The Effect Of Social Media Marketing, Word Of Mouth, And Effectiveness Of Advertisi. Enrichment: Journal of Management, 12(1), 426–441.
Alharthey, B. K. (2019). Impact of green marketing practices on consumer purchase intention and buying decision with demographic characteristics as moderator. International Journal of Advanced and Applied Sciences, 6(3), 62–71. https://doi.org/10.21833/ijaas.2019.03.010
Amalia, S., Ramli, R., Ekonomi, F., Bisnis, D., Achmad, J., & Cimahi, Y. (2024). Pengaruh Green Marketing Terhadap Minat Beli Pada Produk Fore Coffee Di Bandung. 8(1), 1–14.
Anggraini, I., Imaningsih, E. S., & Wibowo, M. W. (2023). The Influence of Environmental Consciousness, Environmental Concern, and Environmental Knowledge on Attitudes and Their Implications on Green Purchase Intention of Eco-Friendly Homes. International Journal of Social and Management Studies (Ijosmas, 4(2), 46–64.
Ansari, M. Y., & Siddiqui, D. A. (2020). Effects of Culture on Green Purchase Intention, the Mediating Role of New Ecological Paradigm, Environmental Collective Efficacy and Environmental Knowledge. SSRN Electronic Journal, 5(1), 1–33. https://doi.org/10.2139/ssrn.3510931
Bagas Sadewa, A., & Setyawan, A. A. (2024). Pengaruh Social E-Wom terhadap Purchase Intention dengan Brand Attitude sebagai Variabel Intervening (Studi Empiris Tiktok Shop pada Produk The Originote di kota Surakarta). SEIKO : Journal of Management & Business, 7(1), 155–166. https://kediri.jatimtimes.com/baca/285627/20230316/090200/minat-fashion-
Buchori, B. (2021). Words of Mouth (Wom) Sebagai Penentu Keputusan Pembelian (Sebuah Studi Literatur). Buletin Ekonomi: Manajemen, Ekonomi Pembangunan, Akuntansi, 18(2), 159. https://doi.org/10.31315/be.v18i2.5635
Cuesta-Valiño, P., Gutiérrez-Rodríguez, P., & García-Henche, B. (2022). Word of mouth and digitalization in small retailers: Tradition, authenticity, and change. Technological Forecasting and Social Change, 175(8). https://doi.org/10.1016/j.techfore.2021.121382
Debora Indriani, I. A., Rahayu, M., & Hadiwidjojo, D. (2019). The Influence of Environmental Knowledge on Green Purchase Intention the Role of Attitude as Mediating Variable. International Journal of Multicultural and Multireligious Understanding, 6(2), 627–635. https://doi.org/10.18415/ijmmu.v6i2.706
Fabiola, K., & Mayangsari, L. (2020). The Influence of Green Skepticism, Environmental Knowledge and Environmental Concern on Generation Z’s Green Purchase Intentions in Indonesia. Malaysian Journal of Social Sciences and Humanities (MJSSH), 5(8), 96–105. https://doi.org/10.47405/mjssh.v5i8.470
Gede, I., Sanjaya, A., & Seminari, N. K. (2021). The Role of Consumers’ Attitude Mediating Green Marketing on Purchase Intention (Study Case at Indonesian Beauty Brand “Bali Tangi”). American Journal of Humanities and Social Sciences Research, 5, 72–77. www.ajhssr.com
Ghozali, I. (2016) Aplikasi Analisis Multivariete Dengan Program IBM SPSS 23. Edisi 8. Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2021). Partial Least Squares Konsep, Teknik, dan Aplikasi Menggunakan Program SmartPLS 3.2.9 Untuk Penelitian Empiris (3nd ed.). Badan Penerbit - UNDIP.
Goran Skataric, Brainslav Vlahovic, Dubravka Uzar, Velibor Spalevic, and R. N. (2021). the Influence of Green Marketing on Consumer. Journal Agriculture & Forestry, 67(2), 21–36.
Hair, J. F., Page, M., & Brunsveld, N. (2019). Essentials of business research methods (4th ed.). Routledge.
Halim, R. E., Rahmani, S., Gayatri, G., Furinto, A., & Sutarso, Y. (2022). The Effectiveness of Product Sustainability Claims to Mitigate Negative Electronic Word of Mouth (N-eWOM). Sustainability (Switzerland), 14(5). https://doi.org/10.3390/su14052554
Hanjani, G. A., & Widodo, A. (2019). Consumer Purchase Intention. Journal of Secretary and Business Administration, 3(1), 39. https://doi.org/10.31104/jsab.v3i1.90
Hendra Setiawan, Rahmad Daim Harahap, Jamilah Ramadhan, Lismayanti, Puja My Lofenda, & Rehulina Zuhra Ginting. (2023). Analisis Implementasi Akad Ijarah Pada Motor Electric Perusahaan Grab Di Kota Medan. Jurnal Ekonomi Bisnis Dan Manajemen, 1(4), 23–31. https://doi.org/10.59024/jise.v1i4.301
Hardani. (2020). Metode Penelitian Kualitatif & Kuantitatif. Pustaka Ilmu. Yogyakarta.
Items, R., Rose, W., Rose, W., If, T., & Rose, W. (2022). This is a repository copy of Linking environmental knowledge , attitude , and behavior with place : a case study for strategic environmental education planning in Saint Lucia . White Rose Research Online URL for this paper : Version : Accepted Version Art. White Rose, 1–42. https://doi.org/https://doi.org/10.1080/13504622.2022.2074376
Iyer, R., & Griffin, M. (2021). Modeling word-of-mouth usage: A replication. Journal of Business Research, 126(12), 512–523. https://doi.org/10.1016/j.jbusres.2019.12.027
Jayasingh, S., Girija, T., & Arunkumar, S. (2021). Factors influencing consumers’ purchase intention towards electric two‐wheelers. Sustainability (Switzerland), 13(22), 1–20. https://doi.org/10.3390/su132212851
Jeevandas, M. S., Nair, L. D., & Vivek, S. (2019). Impact of green marketing on consumer purchase intention and sustainable development. International Journal of Innovative Technology and Exploring Engineering, 8(6), 165–169.
Kartawinata, B. R., Maharani, D., Pradana, M., & Amani, H. M. (2020). The role of customer attitude in mediating the effect of green marketing mix on green product purchase intention in love beauty and planet products in indonesia. Proceedings of the International Conference on Industrial Engineering and Operations Management, 8, 3023–3033.
Karunarathna, A. K. P., Bandara, V. K., Silva, A. S. T., & De Mel, W. D. H. (2020). Impact of Green Marketing Mix on Customers’ Green Purchasing Intention with Special Reference to Sri Lankan Supermarkets. South Asian Journal of Marketing, 1, 127–153.
Khaleeli, M., Oswal, N., & Sleem, H. (2021). The moderating effect of price consciousness on the relationship between green products purchase intention and customers’ purchase behavior: Does environmental knowledge matters? ,. Management Science Letters, 11, 1651–1658. https://doi.org/10.5267/j.msl.2020.12.007
Kim, N., & Lee, K. (2023). Environmental Consciousness, Purchase Intention, and Actual Purchase Behavior of Eco-Friendly Products: The Moderating Impact of Situational Context. International Journal of Environmental Research and Public Health, 20(7), 1–17. https://doi.org/10.3390/ijerph20075312
Kumar, A., Prakash, G., & Kumar, G. (2021). Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study. Journal of Retailing and Consumer Services, 58(March 2020), 102270. https://doi.org/10.1016/j.jretconser.2020.102270
Liu, M. T., Liu, Y., & Mo, Z. (2020). Moral norm is the key: An extension of the theory of planned behaviour (TPB) on Chinese consumers’ green purchase intention. Asia Pacific Journal of Marketing and Logistics, 32(8), 1823–1841. https://doi.org/10.1108/APJML-05-2019-0285
Malhotra, N. K. (2019). Marketing Research: An Applied Orientation (Global edition, 7th ed., illustrated). Pearson.
Mamun, A. Al. (2020). Electric Scooter - An Alternative Mode of Transportation for Malaysian Youth. Research Square, 11, 1–32. https://doi.org/https://doi.org/10.21203/rs.3.rs-100232/v1
Maulana, E., & Haryanto, H. C. (2020). Bagaimana Kondisi Kesadaran Lingkungan Terkait Pencemaran Udara Yang Dimiliki Oleh Masyarakat Perkotaan? (Studi Pendahuluan Pada Masyarakat Di Jakarta). INQUIRY: Jurnal Ilmiah Psikologi, 11(1), 40–50. https://doi.org/10.51353/inquiry.v11i1.415
Memon, Y. J., Azhar, S. M., Haque, R., & Bhutto, N. A. (2020). Religiosity as a moderator between theory of planned behavior and halal purchase intention. Journal of Islamic Marketing, 11(6), 1821–1836. https://doi.org/10.1108/JIMA-01-2019-0006
Mishra, A., Shukla, A., & Sharma, S. K. (2021). Psychological determinants of users’ adoption and word-of-mouth recommendations of smart voice assistants. International Journal of Information Management, 8, 102413. https://doi.org/10.1016/j.ijinfomgt.2021.102413
Mouloudj, K., & Bouarar, A. C. (2021). The Impact of Word of Mouth on Intention to Purchase Green Products: An Empirical Study اﻟﺨﻀﺮاء اﻟﻤﻨﺘﺠﺎت ﺷﺮاء ﻧﯿﺔ ﻋﻠﻰ اﻟﻤﻨﻄﻮﻗﺔ اﻟﻔﻢ ﻛﻠﻤﺔ ﺗﺄﺛﯿﺮ : ﻣﯿﺪاﻧﯿﺔ دراﺳﺔ. Revue Algérienne d’Economie et gestion, 15, 1.
Munamba, R., & Nuangjamnong, C. (2021). The Impact of Green Marketing Mix and Attitude towards the Green Purchase Intention among Generation y Consumers in Bangkok. SSRN Electronic Journal, 11. https://doi.org/10.2139/ssrn.3968444
Negara, G. adhi, & Rachmawati, I. (2020). PENGARUH E-WOM TERHADAP BRAND ATTITUDE DAN PURCHASE INTENTION PRODUK SEPATU SAINT BARKLEY DI INDONESIA PADA SOSIAL MEDIA INSTAGRAM Gumilang. e-Proceeding of Management : Vol.7, No.2 Desember 2020, 5(3), 248–253.
Park, J., Hyun, H., & Thavisay, T. (2021). A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention. Journal of Retailing and Consumer Services, 58(6), 102272. https://doi.org/10.1016/j.jretconser.2020.102272
Peña-García, N., Gil-Saura, I., Rodríguez-Orejuela, A., & Siqueira-Junior, J. R. (2020). Purchase intention and purchase behavior online: A cross-cultural approach. Heliyon, 6(6). https://doi.org/10.1016/j.heliyon.2020.e04284
Pop, R., & Zsuzsa, S. (2020). Social-media-goes-greenthe-impact-of-social-media-on-green-cosmetics-purchase-motivation-and-intentionInformation-Switzerland.pdf. FIIB Business Review, 11(447), 2–16.
Puspitasari, C. A., Yuliati, L. N., & Afendi, F. (2021). Pengaruh Green Marketing, Kesadaran Lingkungan Dan Kesehatan Terhadap Keputusan Pembelian Produk Pangan Organik Melalui Sikap. Jurnal Aplikasi Bisnis dan Manajemen, 7(3), 713–722. https://doi.org/10.17358/jabm.7.3.713
Putri, N. W. A., Wahyuni, N. M., & Yasa, P. N. S. (2021). The Effect of Attitude in Mediating Environmental Knowledge towards the Purchase Intention of Green Cosmetic Product. Jurnal Ekonomi & Bisnis JAGADITHA, 8(2), 202–208. https://doi.org/10.22225/jj.8.2.2021.202-208
Rivas, A. A., Liao, Y. K., Vu, M. Q., & Hung, C. S. (2022). Toward a Comprehensive Model of Green Marketing and Innovative Green Adoption: Application of a Stimulus-Organism-Response Model. Sustainability (Switzerland), 14(6), 1–17. https://doi.org/10.3390/su14063288
Rusyani, E., Lavuri, R., & Gunardi, A. (2021). Purchasing eco-sustainable products: Interrelationship between environmental knowledge, environmental concern, green attitude, and perceived behavior. Sustainability (Switzerland), 13(9), 1–17. https://doi.org/10.3390/su13094601
Sahioun, A., Bataineh, A. Q., Abu-AlSondos, I. A., & Haddad, H. (2023). The impact of green marketing on consumers’ attitudes: A moderating role of green product awareness. Innovative Marketing, 19(3), 237–253. https://doi.org/10.21511/im.19(3).2023.20
Samudra, A. A., & Hertasning, B. (2024). Studi Pemodelan Pengendalian Kendaraan Bermotor untuk Menurunkan Polusi Udara di Jakarta. Jurnal Penelitian Transportasi Darat, 25(2), 149–159. https://doi.org/10.25104/jptd.v25i2.2280
Satria, G., Dafa, M., Sari, D., Bisnis, P. A., & Telkom, U. (2021). the Effect of Electronic Word of Mouth in Social Media Instagram Toward Customer Purchase Intention (Case Study on 372 Coffee Dago Pakar in Bandung). 8(2), 1282–1291.
Sekaran, Uma dan Roger Bougie, (2017), Metode Penelitian untuk Bisnis: Pendekatan Pengembangan-Keahlian, Edisi 6, Buku 1, Cetakan Kedua, Salemba Empat, Jakarta Selatan 12610.
Sekaran, Uma dan Roger Bougie, (2017), Metode Penelitian untuk Bisnis: Pendekatan Pengembangan-Keahlian, Edisi 6, Buku 2, Salemba Empat, Jakarta Selatan 12610.
Simanjuntak, M., Nafila, N. L., Yuliati, L. N., Johan, I. R., Najib, M., & Sabri, M. F. (2023). Environmental Care Attitudes and Intention to Purchase Green Products: Impact of Environmental Knowledge, Word of Mouth, and Green Marketing. Sustainability (Switzerland), 15(6). https://doi.org/10.3390/su15065445
Soelasih, Y., & Sumani, S. (2021). The Effect of Word-of-Mouth on Purchase Intention: A Case Study of Low-Cost Carriers in Indonesia. Journal of Asian Finance, Economics and Business, 8(4), 433–440. https://doi.org/10.13106/jafeb.2021.vol8.no4.0433
Stevany Febriani. (2019). Pengaruh Green Marketing Mix Terhadap Green Product Purchase Intention Pada Produk Innisfree Di Jakarta Dengan Consumer’S Attitude Sebagai Variabel Mediasi. Jurnal Manajemen Bisnis Dan Kewirausahaan, 03(1), 49–60.
Susanto, R. K., & Sahetapy, W. L. (2021). Pengaruh Sikap, Norma Subjektif dan Kontrol Perilaku Terhadap Minat Beli Produk Levi’s Pada Generasi Milenial. Journal of AGORA, 9(2), 1–9.
Tan, Z., Sadiq, B., Bashir, T., Mahmood, H., & Rasool, Y. (2022). Investigating the Impact of Green Marketing Components on Purchase Intention: The Mediating Role of Brand Image and Brand Trust. Sustainability (Switzerland), 14(10), 1–15. https://doi.org/10.3390/su14105939
Tehci, A., & Senbursa, N. (2023). Internal green marketing and ship employees’ behaviour: The mediating role of motivation and attitude. Upravlenets, 14(1), 74–85. https://doi.org/10.29141/2218-5003-2023-14-1-6
Tsai, F. M., & Bui, T. D. (2021). Impact of word of mouth via social media on consumer intention to purchase cruise travel products. Maritime Policy and Management, 48(2), 167–183. https://doi.org/10.1080/03088839.2020.1735655
Vizano, N. A., Khamaludin, K., & Fahlevi, M. (2021). The Effect of Halal Awareness on Purchase Intention of Halal Food: A Case Study in Indonesia. Journal of Asian Finance, Economics and Business, 8(4), 441–453. https://doi.org/10.13106/jafeb.2021.vol8.no4.0441
Wang, K., & Zhang, L. (2021). The Impact of Ecological Civilization Theory on University Students’ Pro-environmental Behavior: An Application of Knowledge-Attitude-Practice Theoretical Model. Frontiers in Psychology, 12(12), 1–12. https://doi.org/10.3389/fpsyg.2021.681409
Wang, L., Weng Wong, P. P., & Elangkovan, N. A. (2020). The Influence of Religiosity on Consumer’s Green Purchase Intention Towards Green Hotel Selection in China. Journal of China Tourism Research, 16(3), 319–345. https://doi.org/10.1080/19388160.2019.1637318
Wilson, N., & Edelyn, E. (2022). Predicting Indonesian Consumers’ Intention to Buy Green Cosmetics Using The Modified TPB Framework. Journal of Business & Applied Management, 15(2), 079. https://doi.org/10.30813/jbam.v15i2.3137
Wolok, T. (2019). Analysis of The Effect of Green Marketing on Consumer Purchasing Decisions on The Body Shop Gorontalo Product. International Journal of Applied Business and International Management, 4(2), 75–86. https://doi.org/10.32535/ijabim.v4i2.569
Xu, Y., Zhang, W., Bao, H., Zhang, S., & Xiang, Y. (2019). A SEM-neural network approach to predict customers’ intention to purchase battery electric vehicles in China’s Zhejiang Province. Sustainability (Switzerland), 11(11). https://doi.org/10.3390/su11113164
Yeo, S.F., Tan, C.L., Lim, K. B. (2020). Effects of Social Media Advertising on Consumers’ Online Purchase Intentions. An International Journal, 12(1), 89–106.
Yupiter Mendrofa, Emanuel Zebua, Nov Elhan Gea, & Yuterlin Zalukhu. (2023). Pengaruh Green Marketing, Brand Awareness Terhadap Purchase Intention Air Minum Dalam Kemasan Merek Ades Melalui Environment Attitude Mahasiswa Prodi Manajemen Universitas Nias. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., 10(2), 1225–1235. https://doi.org/10.35794/jmbi.v10i2.50260
Zaremohzzabieh, Z., Ismail, N., Ahrari, S., & Abu Samah, A. (2021). The effects of consumer attitude on green purchase intention: A meta-analytic path analysis. Journal of Business Research, 132(6), 732–743. https://doi.org/10.1016/j.jbusres.2020.10.053
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 International Journal of Indonesian Business Review

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.